FAQs

How do I 'click and collect' from the store?

Once you've added the items you'd like to the basket click on Proceed to checkout, then click on United Kingdom, a drop down menu will appear with Click & Collect as the first option This will remove the postage costs. Also at the checkout there is a space to leave us a message with your preferred collection day and time and any other message you'd like to leave us.

What are the shop opening times?

Please click to see our current opening times: Opening Times

Is my personal information safe?

At Harlequin we only hold the information you provide to us when you register or place an order. This information includes your name, contact information, and billing address. We DO NOT store or have access to your bank card details and we will never trade, sell or rent your personal information to any third party. Your privacy is our top priority and we will never contact you unsolicited using the details you have provided on our website unless it directly concerns the order you have made or you have opted to receive our newsletter. For more information about how we keep your information safe please read our privacy policy.

Is it secure to use my credit / debit card on your website?

Our website utilizes the industry-leading Secure Sockets Layer (SSL) technology to provide encryption of personal information including: your name, address, and credit card details. With these precautions information passed between your computer and us cannot be read even in the unlikely event of someone intercepting it. Please note that we Do Not keep your card details and for your further safety, transactions on our website are made to our secure payment provider, Worldpay. We make sure that ordering from our website is safer than using your card on the high street.