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Terms & Conditions
In our Maidstone store we accept cash payments and all major credit & debit cards including American Express.
For website orders we accept all major credit & debit cards and Paypal.
Delivery of your order placed through this website:
We aim to dispatched all orders received by 4.00 p.m Monday to Friday on the same day (excluding English bank holidays).
Orders placed over the weekend or on a Bank Holiday will be processed the next working day.
Orders with a value of £50 or more for delivery within the United Kingdom automatically receive free 1st class recorded delivery.
If your order is over £50 and you require guaranteed next day delivery (Monday - Saturday within the UK) additional options are available at the checkout.
Delivery options are as follows:
In the unlikely event that we are unable to dispatch part or all of your order, we will contact you to discuss viable options or alternatives. If none can be agreed we will issue a refund.
Returns & Cancellations for website orders:
Orders placed through this website are subject to the Long-distance trading act giving the consumer a 7 day cooling-off period from receipt of the goods.
For all returns/cancellations please contact us at 01622 201000 or at firstname.lastname@example.org
If for any reason you wish to cancel your order please inform us as soon as possible. As stated above we aim to dispatch all orders the same day so if this is after we have dispatched your order you can still return it to us.
Once you have received you order you have 7 days to inform us if you wish to return part or all of your order for a replacement, exchange or refund of the cost of the goods paid. The cost of posting the items back to us is to be paid by the consumer.
If an item or items are found to be damaged or faulty you are able to return them back to us within the 7 day period as stated. We will then refund the cost of the item/s and postage.
For reasons of hygiene we regret we cannot offer returns on wigs, facial hair, fake teeth, face paints, make-up, eyelashes, masks, hosiery and underwear. If a packet costume contains any of these items in sealed packets please do not open as we will be unable to accept return of the costume.
If you are unsure about an item please contact before you purchase and we will try our very best to advise you.
Refunds & Exchanges Policy in our Maidstone store:
Items bought in our Maidstone store are not subject to the same returns policy for those bought through our website.
We unfortunately cannot exchange or refund in store if an item was bought in error or no longer needed. This does not affect you salutary rights.
In our Maidstone store customers are very welcome to try costumes on before purchased to be sure they fit well and our suitable.
Please not the following additional conditions apply:
Printing & pricing errors:
Should a product be listed with an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.
Due to the nature of the products we sell, there may be minor variations in the colour & style from time to time. We always do our upmost to keep the images and descriptions on our website up to date and accurate. This does not affect you statuary rights.
We aim to keep our website up to date to reflect current stock availability. In the unlikely event that an item on your order is out of stock we will inform you as soon as possible. In most cases your order would be dispatched a day later as we have daily deliveries from most of our suppliers.
Any information that you supply to us will be treated in the strictest confidence. Our website is a secure site & we do not supply our customer details to any third party.
All prices on this website are inclusive of the current UK VAT set at 20%. Child size costumes designed for ages 14 and under are tax exempt and have no VAT added.
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